- Fraternization: many times customers, clients and employers will socialize with officers. It's great to be courteous and professional, but it is a mistake to become overly friendly or to allow a conversation to continue for too long. Often security officers think they will get in good with a particular person by befriending them. Follow the axiom: be friendly, but don't make friends. If you get too close to the wrong person, they make expect favors. And they can turn on you, even if you do nothing wrong. Keep a respectful, professional distance at all times.
- Appearance: We live in a world that judges people by the way they look. If your uniform is dirty, wrinkled, old, too large, or too small it may not be to the high standards that the client wants. Always look your best and dress professionally. This way, you'll offend no one.
- Be licensed: Having your guard card is not just important; it's essential! If you get caught working without your guard card you could get yourself and your employer into big trouble. Each state has different licensing requirements.
- Be polite: Customer service is perhaps the most important quality a security officer should have. Sure, you need to observe and report, but the attitude you have toward customers and clients will ultimately reward you or create big problems for you. It's your choice. Being polite and respectful is the easiest way to get ahead in this business.
- Know your post: Every post you are assigned to will be different. Know what is expected of you. The more you know, the better off you are. If you work at a post where the duties you should follow are not written down, notify your local Yale office so a copy of the post orders can be delivered.
Regional Manager- Region 3